FAQ
Got questions? We’ve gathered everything you need to know about our linen, care tips, shipping, and more – all in one place. If you still need help, we’re just an email away and happy to assist within 24 hours.
Product Information
Is your clothing made from 100% linen?
Yes, all our garments are crafted from 100% pure linen, ensuring breathability, durability, and comfort.
Are your products ready to ship or made-to-order?
Most of our items are made-to-order, allowing us to focus on quality craftsmanship. However, we do have a selection of ready-to-ship items available in our Ready To Ship section.
Where are your products manufactured?
Our garments are ethically produced in Latvia, supporting local artisans and sustainable practices.
Shipping & Delivery
What are your shipping options and delivery times?
We offer express shipping, with delivery times ranging from 3 to 5 business days, depending on your location. For most recent information please check our Shipping & Delivery page.
Do you ship internationally?
Yes, we offer international shipping. Delivery times and costs vary based on destination.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information.
Care Instructions
How should I wash my linen garments?
Machine wash on a gentle cycle using cold or lukewarm water with a mild detergent. Avoid bleach and fabric softeners.
Can I tumble dry linen clothing?
It’s best to air dry linen garments. If using a dryer, select a low heat setting and remove items while slightly damp to minimize wrinkles.
How do I remove stains from linen?
Treat stains promptly by dabbing with a mild detergent solution. Avoid rubbing, and never use bleach.
Does linen wrinkle easily? How can I prevent this?
Linen naturally wrinkles, which adds to its charm. To reduce wrinkles, iron while the fabric is still damp or use a steamer.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn and unwashed items. Please refer to our Return Policy for detailed information.
How do I initiate a return or exchange?
Contact our customer service team at moosarta@gmail.com with your order details, and we’ll guide you through the process.
Sizing & Fit
How do I determine the right size?
Please consult our Size Guide for detailed measurements and fit information.
Do you offer custom sizing?
Currently, we offer standard sizes. However, our garments are designed with a relaxed fit to accommodate various body types.
What if I’m between sizes?
If you’re between sizes, we recommend sizing up for a more comfortable fit.
Sustainability & Ethics
Is your linen sustainably sourced?
Yes, we source our linen from environmentally responsible suppliers who prioritize sustainable farming practices.
Do you use eco-friendly packaging?
Absolutely. Our packaging materials are recyclable and biodegradable, reflecting our commitment to the environment.
How do you ensure ethical labor practices?
We partner with manufacturers who uphold fair labor standards, ensuring safe working conditions and fair wages.
Contact us
Still have questions? We're happy to help! Please email us at moolinen@gmail.com and we will get back to you within 24 hours.
